:root{--blue:#385384;--blue-dark:#283c63;--pink:#FF228B;--bg:#F7F8FA;--card:#FFFFFF;--border:#E4E7EC;--text:#1B2333;--text-soft:#6B7280;--success:#1B8A5A;--success-bg:#E7F6EF;--warn:#B25E00;--warn-bg:#FFF3E0;--danger:#C4293A;--danger-bg:#FDECEC;--purple:#6D4AAF;--purple-bg:#F1EBFB;--radius:14px;--radius-sm:8px;--shadow:0 1px 2px rgba(16,24,40,.04), 0 1px 3px rgba(16,24,40,.06);--shadow-md:0 4px 12px rgba(16,24,40,.06), 0 2px 4px rgba(16,24,40,.04)}*{box-sizing:border-box}body{margin:0;font-family:DM Sans,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}a{color:inherit}button{font-family:inherit}.topbar{background:var(--card);border-bottom:1px solid var(--border);padding:0 24px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:50}.brand{display:flex;align-items:center;gap:10px;padding:16px 0;font-weight:700;font-size:15px;color:var(--blue-dark);letter-spacing:.2px}.brand .dot{width:8px;height:8px;border-radius:50%;background:var(--pink)}.topbar-right{display:flex;align-items:center;gap:14px}.user-chip{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text-soft)}.user-chip img{width:26px;height:26px;border-radius:50%}.logout-btn{border:1px solid var(--border);background:#fff;color:var(--text-soft);font-size:12.5px;font-weight:600;padding:7px 12px;border-radius:var(--radius-sm);cursor:pointer}.logout-btn:hover{border-color:var(--pink);color:var(--pink)}.view-switch{display:flex;gap:4px;background:var(--bg);border-radius:10px;padding:4px}.view-switch button{border:none;background:transparent;padding:9px 16px;font-size:13.5px;font-weight:600;color:var(--text-soft);border-radius:8px;cursor:pointer;transition:all .15s ease}.view-switch button.active{background:var(--blue);color:#fff;box-shadow:var(--shadow)}.page{max-width:1100px;margin:0 auto;padding:32px 24px 80px}.page-head{margin-bottom:28px}.page-head h1{font-size:22px;margin:0 0 4px;color:var(--blue-dark)}.page-head p{margin:0;color:var(--text-soft);font-size:14px}.back-link{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:600;color:var(--blue);cursor:pointer;margin-bottom:16px;background:none;border:none;padding:0}.path-wrap{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:60vh;text-align:center}.path-wrap h1{font-size:26px;color:var(--blue-dark);margin:0 0 6px}.path-wrap p{color:var(--text-soft);font-size:14.5px;margin:0 0 36px}.path-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;width:100%;max-width:900px}.path-card{background:var(--card);border:1.5px solid var(--border);border-radius:var(--radius);padding:32px 24px;cursor:pointer;transition:all .18s ease;box-shadow:var(--shadow)}.path-card:hover{border-color:var(--pink);transform:translateY(-2px);box-shadow:var(--shadow-md)}.path-card .icon{width:52px;height:52px;border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:24px;margin:0 auto 16px}.path-card.revenda .icon{background:var(--purple-bg)}.path-card.final .icon{background:#eaf1ff}.path-card.workshop .icon{background:#fff0f6}.path-card h3{font-size:16px;margin:0 0 6px}.path-card p{font-size:12.5px;color:var(--text-soft);margin:0;line-height:1.5}.form-grid{display:grid;grid-template-columns:1fr 300px;gap:24px;align-items:start}.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:24px}.section{margin-bottom:28px}.section:last-child{margin-bottom:0}.section-title{display:flex;align-items:baseline;gap:8px;margin-bottom:14px}.section-title h3{font-size:14px;margin:0;color:var(--text)}.section-title span{font-size:11.5px;color:var(--text-soft)}.field-row{display:grid;grid-template-columns:repeat(2,1fr);gap:14px;margin-bottom:14px}.field-row.single{grid-template-columns:1fr}.field-row.triple{grid-template-columns:repeat(3,1fr)}.field{display:flex;flex-direction:column;gap:6px}.field label{font-size:12.5px;font-weight:600;color:var(--text-soft)}.field input,.field select,.field textarea{font-family:inherit;font-size:14px;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);background:#fff;color:var(--text);outline:none;transition:border-color .15s ease,box-shadow .15s ease}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px #3853841f}.field textarea{resize:vertical;min-height:64px}.pill-group{display:flex;gap:8px}.pill{flex:1;text-align:center;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);font-size:13.5px;font-weight:600;color:var(--text-soft);cursor:pointer;background:#fff;transition:all .15s ease}.pill.selected{border-color:var(--pink);background:var(--pink);color:#fff}.pill.disabled{opacity:.45;cursor:not-allowed;pointer-events:none}.participant-row{display:grid;grid-template-columns:1fr 1fr 32px;gap:10px;margin-bottom:10px;align-items:center}.participant-row input{width:100%}.remove-btn{width:32px;height:32px;border-radius:8px;border:1px solid var(--border);background:#fff;color:var(--text-soft);cursor:pointer;font-size:16px;line-height:1;display:flex;align-items:center;justify-content:center}.remove-btn:hover{border-color:var(--danger);color:var(--danger)}.add-participant{display:inline-flex;align-items:center;gap:6px;background:none;border:1px dashed var(--border);color:var(--blue);font-weight:600;font-size:13px;padding:9px 14px;border-radius:var(--radius-sm);cursor:pointer;margin-top:2px}.add-participant:hover{border-color:var(--blue);background:#3853840a}.date-options{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.date-option{border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px}.date-option.invalid{border-color:var(--danger);background:var(--danger-bg)}input.invalid,select.invalid{border-color:var(--danger)}.date-option .opt-label{font-size:11.5px;font-weight:700;color:var(--pink);text-transform:uppercase;letter-spacing:.4px;margin-bottom:8px;display:block}.date-option .row{display:flex;gap:8px;flex-wrap:wrap}.date-option .row input[type=date]{flex:1 1 100%}.date-option .row input[type=time]{flex:1}.time-pair{flex:1;display:flex;flex-direction:column;gap:2px}.time-pair span{font-size:10.5px;color:var(--text-soft)}.advance-note{display:flex;gap:8px;align-items:flex-start;background:var(--warn-bg);border:1px solid #F3D9B0;color:var(--warn);font-size:12.5px;padding:10px 12px;border-radius:var(--radius-sm);margin-top:10px}.nayra-note{display:flex;gap:10px;align-items:flex-start;background:#fff8e8;border:1px solid #F0DFA0;color:#8a6a00;font-size:12.5px;padding:10px 12px;border-radius:var(--radius-sm);margin-top:14px}.error-note{display:flex;gap:8px;align-items:flex-start;background:var(--danger-bg);border:1px solid #F3B9C0;color:var(--danger);font-size:12.5px;padding:10px 12px;border-radius:var(--radius-sm);margin-top:10px}.success-note{display:flex;gap:8px;align-items:flex-start;background:var(--success-bg);border:1px solid #B7E4CE;color:var(--success);font-size:12.5px;padding:14px 16px;border-radius:var(--radius-sm);margin-top:14px}.conditional-block{border-top:1px dashed var(--border);margin-top:16px;padding-top:16px}.submit-btn{width:100%;background:var(--blue);color:#fff;border:none;padding:14px;border-radius:var(--radius-sm);font-weight:700;font-size:14.5px;cursor:pointer;transition:background .15s ease}.submit-btn:hover{background:var(--pink)}.submit-btn:disabled{opacity:.6;cursor:not-allowed}.sla-card{background:var(--blue-dark);color:#fff;border-radius:var(--radius);padding:20px;margin-bottom:16px}.sla-card.revenda{background:var(--purple)}.sla-card.workshop{background:#b0195c}.sla-card .badge{display:inline-flex;align-items:center;gap:6px;background:#ffffff1f;padding:5px 10px;border-radius:999px;font-size:11.5px;font-weight:700;margin-bottom:10px}.sla-card .badge .dot{width:6px;height:6px;border-radius:50%;background:#4ade80}.sla-card h4{margin:0 0 6px;font-size:15px}.sla-card p{margin:0;font-size:12.5px;opacity:.75;line-height:1.5}.timeline{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:20px}.timeline h4{font-size:13px;margin:0 0 16px;color:var(--text-soft);text-transform:uppercase;letter-spacing:.4px}.tl-item{display:flex;gap:12px;position:relative;padding-bottom:20px}.tl-item:last-child{padding-bottom:0}.tl-item:before{content:"";position:absolute;left:9px;top:22px;bottom:0;width:1.5px;background:var(--border)}.tl-item:last-child:before{display:none}.tl-dot{width:20px;height:20px;border-radius:50%;background:var(--bg);border:1.5px solid var(--border);flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:10px;color:var(--text-soft);font-weight:700}.tl-item.done .tl-dot{background:var(--success);border-color:var(--success);color:#fff}.tl-text strong{display:block;font-size:13px;margin-bottom:2px}.tl-text span{font-size:12px;color:var(--text-soft)}.queue{display:flex;flex-direction:column;gap:16px}.request-card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.request-head{display:flex;justify-content:space-between;align-items:flex-start;padding:18px 20px;border-bottom:1px solid var(--border);gap:16px;flex-wrap:wrap}.request-head .who{display:flex;flex-direction:column;gap:3px}.request-head .who strong{font-size:15px}.request-head .who span{font-size:12.5px;color:var(--text-soft)}.tags{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px}.tag{font-size:11px;font-weight:700;padding:4px 9px;border-radius:999px;letter-spacing:.2px}.tag.interno{background:#e8ecf5;color:var(--blue-dark)}.tag.externo{background:#fdecec;color:var(--danger)}.tag.presencial{background:var(--success-bg);color:var(--success)}.tag.online{background:#eaf1ff;color:#2563eb}.tag.revenda{background:var(--purple-bg);color:var(--purple)}.tag.consumidor_final{background:#eaf1ff;color:#2563eb}.tag.workshop{background:#fff0f6;color:#b0195c}.tag.status-pendente{background:var(--warn-bg);color:var(--warn)}.tag.status-aprovado{background:var(--success-bg);color:var(--success)}.tag.status-recusado{background:var(--danger-bg);color:var(--danger)}.countdown{display:flex;align-items:center;gap:8px;background:var(--warn-bg);border:1px solid #F3D9B0;color:var(--warn);padding:8px 14px;border-radius:999px;font-size:12.5px;font-weight:700;white-space:nowrap}.countdown.urgent,.countdown.expirado{background:var(--danger-bg);border-color:#f3b9c0;color:var(--danger)}.request-body{padding:20px}.info-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:18px}.info-item span{display:block;font-size:11.5px;color:var(--text-soft);margin-bottom:3px}.info-item strong{font-size:13.5px}.info-item.wide{grid-column:span 3}.participants-list{display:flex;flex-wrap:wrap;gap:6px}.participant-chip{background:var(--bg);border:1px solid var(--border);border-radius:999px;padding:5px 11px;font-size:12px}.participant-chip b{font-weight:600}.participant-chip small{color:var(--text-soft)}.subhead{font-size:12px;font-weight:700;color:var(--text-soft);text-transform:uppercase;letter-spacing:.4px;margin:18px 0 10px}.date-pick-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:18px}.date-pick{border:1.5px solid var(--border);border-radius:var(--radius-sm);padding:12px 10px;text-align:center;cursor:pointer;transition:all .15s ease}.date-pick:hover{border-color:var(--blue)}.date-pick.chosen{border-color:var(--pink);background:#ff228b0f}.date-pick .d{font-size:14px;font-weight:700;color:var(--blue-dark)}.date-pick .t{font-size:11.5px;color:var(--text-soft);margin-top:2px}.date-pick .check{display:none;margin-top:6px;font-size:11px;font-weight:700;color:var(--pink)}.date-pick.chosen .check{display:block}.assign-row{display:flex;gap:12px;align-items:flex-end;margin-bottom:18px;flex-wrap:wrap}.assign-row .field{flex:1;min-width:220px}.action-row{display:flex;gap:10px}.btn{font-size:13.5px;font-weight:700;padding:11px 20px;border-radius:var(--radius-sm);cursor:pointer;border:none;transition:all .15s ease}.btn-approve{background:var(--blue);color:#fff;flex:1}.btn-approve:hover{background:var(--pink)}.btn-approve:disabled{opacity:.5;cursor:not-allowed}.btn-decline{background:#fff;color:var(--danger);border:1px solid #F3B9C0}.btn-decline:hover{background:var(--danger-bg)}.empty-state,.loading-state{text-align:center;padding:60px 20px;color:var(--text-soft)}.login-wrap{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;text-align:center;gap:16px}.login-wrap h1{color:var(--blue-dark);font-size:22px;margin:0}.login-wrap p{color:var(--text-soft);font-size:14px;margin:0 0 8px}.google-btn{display:inline-flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px 20px;font-weight:600;font-size:14px;cursor:pointer;color:var(--text)}.google-btn:hover{border-color:var(--blue)}@media (max-width: 860px){.form-grid,.field-row,.field-row.triple,.date-options{grid-template-columns:1fr}.info-grid{grid-template-columns:1fr 1fr}.info-item.wide{grid-column:span 2}.date-pick-grid{grid-template-columns:1fr 1fr}.path-cards{grid-template-columns:1fr}}